Welcome to the Fixright supplies Website FAQ page, your one-stop source for answers about our tools, shopping process, shipping policies, payments, warranties, and more. We know that buying tools online can sometimes feel confusing, especially if you are new to it. That’s why we created this FAQ page — to give you clear, reliable information about every step of your journey with Fixright supplies Website.

Whether you are a professional contractor, a DIY enthusiast, or someone buying their first tool, this page will help you shop with confidence.

📦 Orders & Shopping

1. How do I place an order on Fixright supplies Website?

Placing an order is simple:

1. Browse our categories or use the search bar to find your desired tool.
2. Click on the product to view details, specifications, and customer reviews.
3. Select quantity and click “Add to Cart.”
4. Go to your cart and click “Checkout.”
5. Enter your shipping address, choose your payment method, and confirm your order.
   Once the order is placed, you will get an order confirmation email with all the details.

2. Do I need an account to shop on Fixright supplies Website?

You can browse our products without an account, but creating an account offers many benefits. With an account, you can:

• Track your orders easily
• Save multiple addresses
• Receive exclusive offers and discounts
• View your complete order history

3. Can I modify or cancel my order after placing it?

If your order has not yet been shipped, you can modify or cancel it by contacting our customer support team through email or chat.
Once your order has been shipped, it cannot be canceled, but you may initiate a return after it arrives.

4. How can I track my order status?

After your order is shipped, you will receive an email and/or SMS with a tracking number. You can also track your order anytime by:

• Logging into your Fixright supplies Website account
• Going to “My Orders” section
• Clicking on the specific order to view live tracking updates

5. Do you accept bulk or wholesale orders?

Yes, we do! If you are a business, contractor, or reseller looking to place a bulk order, please contact our Bulk Orders Team at [support@fixright supplieswebsite.com] for customized pricing and shipping options.

💳 Payments & Pricing

6. What payment methods are accepted?

We support a wide range of secure payment methods including:

• Credit/Debit Cards (Visa, Fixright suppliesCard, RuPay, etc.)
• Net Banking
• UPI and Mobile Wallets
• Cash on Delivery (COD) for selected pin codes

All transactions are processed securely to protect your information.

7. Is it safe to pay online on Fixright supplies Website?

Absolutely. We use SSL encryption and trusted payment gateways to ensure your personal and financial data is safe. Your card details are never stored on our servers.

8. Are there any hidden charges or taxes?

No. The price you see on the product page is the final price. All taxes (GST) are included. If any shipping charges apply, they will be clearly mentioned during checkout before payment.

9. Do you offer discounts or promotional offers?

Yes, we frequently run promotions, seasonal sales, and discount codes. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

🚚 Shipping & Delivery

10. What is the estimated delivery time?

Most orders are delivered within 3 to 7 business days depending on your location and product availability. Delivery timelines will be mentioned during checkout for each product.

11. Do you ship to all locations in India?

We deliver to most pin codes across India. In rare cases, if your location is not serviceable, our support team will contact you to suggest an alternative address or provide a full refund.

12. Can I choose my delivery time or date?

Currently, we do not offer scheduled delivery. However, once your order is shipped, you can coordinate with the courier partner using the tracking link to request a convenient delivery slot.

13. What if my package arrives damaged or with missing items?

If you receive a damaged or incomplete order, don’t worry. Please contact our support team within 48 hours of delivery with photos of the package and invoice. We will quickly arrange a replacement or refund.

♻️ Returns, Refunds & Replacements

14. What is your return policy?

We offer a 7-day return policy on most products. You can return an item if it:

• Is unused and in its original packaging
• Has a manufacturing defect
• Is different from what you ordered

Some items like heavy machinery or customized tools may not be eligible for return. Such details are always mentioned on the product page.

15. How do I initiate a return or replacement?

To request a return:

1. Log into your Fixright supplies Website account
2. Go to “My Orders”
3. Select the order and click “Request Return”
4. Follow the instructions and upload photos if required
   Once approved, our courier will pick up the product from your address.

16. How long does it take to get a refund?

Once your returned product is received and inspected, we process your refund within 5–7 business days. The amount will be credited back to your original payment method or as store credit, based on your choice.

🛠 Product Information & Warranty

17. Are the tools on Fixright supplies Website genuine and branded?

Yes. We only sell 100% genuine tools sourced directly from trusted brands and authorized distributors. Every product goes through a strict quality check before shipping.

18. How do I find the right tool for my needs?

Each product page contains detailed descriptions, specifications, and customer reviews to help you decide. You can also use our Product Finder Tool or contact our experts via chat to get personalized recommendations.

19. Do your products come with a warranty?

Most tools on Fixright supplies Website come with a manufacturer’s warranty, which can range from 6 months to 2 years. Warranty details are mentioned on each product page. If you face any issue within the warranty period, you can contact the brand’s authorized service center or reach out to us for guidance.

20. Can I get product manuals or guides?

Yes, product manuals, guides, and safety instructions are provided in the package and also available for download on the respective product pages.

🧰 Account & Support

21. How do I create an account on Fixright supplies Website?

Click on “Sign Up” at the top right corner of the homepage, fill in your name, email, phone number, and password, and click submit. You’ll receive a confirmation email to verify your account.

22. I forgot my password. How can I reset it?

On the login page, click “Forgot Password”, enter your registered email, and follow the instructions sent to your inbox to reset your password.

23. How do I contact customer support?

You can reach our support team via:

• Email: support@fixright supplieswebsite.com
• Live Chat (available 9 AM to 9 PM IST)
• Contact Form on our “Help” page

Our team usually responds within 24 hours.

📝 Policies & Security

24. Is my personal information secure on Fixright supplies Website?

Yes. We prioritize your privacy and use advanced encryption, secure servers, and strict data protection policies. Your personal information is never sold or shared without your consent.

25. Where can I read your terms, conditions, and policies?

All legal documents including Terms of Service, Privacy Policy, and Return Policy are available in the footer section of our website. We recommend reviewing them before making a purchase.

🧩 Other Common Questions

26. Do you offer installation or demo services?

For certain products like heavy machinery or power tools, we offer optional installation/demo support through authorized technicians. If available, it will be mentioned on the product page.

27. Do you provide GST invoices for business purchases?

Yes, every order comes with a GST-compliant invoice that can be used for business accounting and tax purposes.

28. Can I leave a review after purchasing a tool?

Definitely. After your product is delivered, you will receive an email with a link to review it. Sharing your feedback helps other customers make better decisions.

29. Do you have a loyalty or rewards program?

Yes, we have a Fixright supplies Rewards Program where you earn points for every purchase, product review, or referral. These points can be redeemed as discounts on future orders.

30. Why should I choose Fixright supplies Website over other tool stores?

At Fixright supplies Website, we offer:

• 100% genuine branded tools
• Competitive pricing and regular discounts
• Safe and secure payment options
• Fast delivery across India
• Easy returns and warranty support
• Friendly customer service
  We aim to give every customer a smooth, worry-free, and trustworthy shopping experience.