At Fixright supplies Website, we are committed to delivering high-quality tools and equipment to our valued customers. We understand that sometimes a product may not meet your expectations or you may need to return an item for various reasons. Our Returns & Refund Policy is designed to make your return process as simple, transparent, and stress-free as possible.

Please read this policy carefully to understand your rights and obligations when returning items purchased from Fixright supplies Website.

1. General Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must have been purchased directly from Fixright supplies Website.
• The item must be returned within 30 calendar days from the date of delivery.
• The product must be unused, uninstalled, and in the same condition as received.
• All original packaging, manuals, accessories, and warranty cards must be intact and included in the return package.
• A valid proof of purchase (invoice or order confirmation email) must be provided.

If these conditions are not met, Fixright supplies Website reserves the right to reject the return or charge a restocking fee.

2. Non-Returnable & Non-Refundable Items

Some products are not eligible for return or refund due to their nature or due to safety/hygiene reasons. These include:

• Customized or personalized tools.
• Items purchased under clearance, final sale, or special discount offers marked as “Non-Returnable.”
• Gift cards or digital products.
• Opened tool accessories such as drill bits, blades, or consumables.
• Products damaged due to mishandling, misuse, or improper installation.

Please ensure you carefully review product specifications and compatibility before purchasing to avoid unnecessary returns.

3. Return Procedure

To initiate a return, please follow these steps:

1. Request Return Authorization
   Contact our Customer Support team at support@fixright supplieswebsite.com within 30 days of receiving your item. Provide your order number, product details, and reason for return.
2. Receive Return Authorization (RMA)
   Once your request is reviewed, our team will issue you a Return Merchandise Authorization (RMA) number along with return shipping instructions.
3. Pack the Item Securely
   Place the item securely in its original packaging along with all manuals, accessories, and proof of purchase. Write the RMA number clearly on the outside of the package.
4. Ship the Item
   Ship the package to the return address provided by our support team. We recommend using a trackable shipping service and purchasing shipping insurance for your protection. You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (wrong or defective item).

4. Inspection & Approval Process

Once we receive your returned item, our Quality Inspection Team will:

• Verify the product condition.
• Ensure all accessories and manuals are included.
• Confirm that the item has not been used or damaged.

Approval or rejection of the return will be communicated to you via email within 5–7 business days after receiving the item.

If your return is approved, you will be eligible for a refund, replacement, or store credit, as per your preference and our stock availability.

5. Refunds

• Approved refunds will be processed back to your original method of payment (credit card, debit card, net banking, wallet, etc.) within 7–10 business days from the date of approval.
• In some cases, it may take additional time for your bank or card issuer to post the refund to your account.
• If you paid using a Cash on Delivery (COD) method, we will issue your refund as a bank transfer or store credit.
• Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

Note: If your returned item shows signs of use, installation, or damage, only partial refunds (up to 70% of the product price) may be granted at our discretion.

6. Replacements & Exchanges

We only replace or exchange items if they are:

• Defective or damaged upon delivery, or
• Incorrect items shipped by us.

If you need a replacement for a defective or incorrect item, please contact our support team within 7 days of delivery. We will arrange a pickup of the incorrect/defective item and send you a replacement at no additional cost.

7. Damaged or Defective Products

If your item arrives damaged or defective:

1. Take clear photos or videos showing the damage or defect.
2. Contact our Customer Support team at support@fixright supplieswebsite.com within 48 hours of delivery with the photos, order number, and a brief description of the issue.
3. Once verified, we will offer you a replacement, repair, or full refund, including shipping charges, at no extra cost.

8. Order Cancellations

• Orders can only be canceled before they are shipped.
• If your order has already been dispatched, it cannot be canceled and must follow the standard return process.
• In case of prepaid orders that are canceled before shipping, your refund will be processed within 5–7 business days.

9. Return Shipping Costs

• Customer-Initiated Returns: If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for paying the return shipping costs.
• Company-Initiated Returns: If you received a defective, damaged, or incorrect item, we will cover the return shipping cost or arrange a free pickup.

Please note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if paid by us) may be deducted from your refund.

10. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account or payment method again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you have done all of this and still have not received your refund, please contact us at support@fixright supplieswebsite.com with your order details.

11. Warranty Claims

Some products sold on Fixright supplies Website come with a manufacturer’s warranty. If your product develops a fault after the return period has expired:

• Contact the product’s manufacturer directly using the warranty card included in the package.
• If you need assistance, our support team will guide you on how to file a warranty claim.

Warranty coverage varies by product and manufacturer, so please refer to the warranty documentation for detailed terms and conditions.

12. Abuse of Return Policy

We strive to make returns easy, but repeated or excessive returns can be disruptive and costly. Fixright supplies Website reserves the right to:

• Limit returns or exchanges on items that are frequently returned by the same customer.
• Deny returns that show signs of misuse, intentional damage, or fraudulent activity.
• Suspend accounts that are found abusing our return policy.

We value fairness and expect the same from our customers.

13. International Orders (if applicable)

• If you are an international customer, you are responsible for return shipping, customs duties, and taxes on returned items.
• We recommend contacting our support team before initiating an international return to understand the process and cost implications.

14. Contact Us

If you have any questions about our Returns & Refund Policy or need help with a return, please contact our Customer Support team:

Email: support@fixright supplieswebsite.com
Phone: +91-XXXXXXXXXX
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

We are here to help you and ensure your shopping experience with Fixright supplies Website remains smooth, secure, and satisfying.

15. Policy Updates

Fixright supplies Website may update or modify this Returns & Refund Policy from time to time to reflect changes in our operations, customer feedback, or legal requirements. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this page periodically to stay informed about our policies.