Welcome to Fixright supplies Website! We’re delighted to serve you as your trusted destination for premium-quality tools, equipment, and accessories. This Delivery Information page is designed to give you complete clarity and confidence about how we handle the delivery of your orders.

We understand that timely and safe delivery is as important as the quality of the products you buy. So, here you will find everything you need to know about our delivery policies, timelines, shipping methods, and tracking processes.

1. Our Delivery Commitment

At Fixright supplies Website, our mission is simple — deliver the right tools to your doorstep quickly, safely, and affordably.

We work hard to ensure:

• Your order is processed promptly.
• Items are securely packaged to prevent damage during transit.
• You receive timely updates about your shipment.
• Delivery is made within the promised time frame.

Our logistics partners are carefully chosen based on their reliability, coverage, and service quality. Whether you are located in a metro city or a remote rural area, we strive to get your tools delivered to you without delays.

2. Delivery Coverage Area

Currently, we ship to all major cities and towns across India, and we are expanding our service reach every month.

• Urban & Metro Areas – Fastest delivery timelines due to strong courier networks.
• Semi-Urban & Rural Areas – Slightly longer delivery times, but we ensure every order reaches you safely.
• Remote or Restricted Zones – Delivery may take additional time and is subject to courier availability.

If you are unsure about delivery to your location, you can enter your PIN code on the product page before checkout or contact our support team for confirmation.

3. Order Processing Time

We aim to process and dispatch all orders as quickly as possible.

Here’s our standard order processing timeline:

• Order Confirmation: Within a few minutes of placing your order, you will receive an email/SMS confirming your order details.
• Order Packing: Within 24–48 business hours after payment confirmation, our warehouse team securely packs your items.
• Order Dispatch: Once packed, your order is handed over to our trusted courier partner for delivery.

Note: Orders placed on weekends or public holidays are processed on the next working business day.

4. Estimated Delivery Time

Delivery times depend on your shipping location and product availability.

Typical delivery timeframes are:

• Metro Cities: 2 to 4 business days
• Tier 2 & Tier 3 Cities: 3 to 6 business days
• Remote Locations: 5 to 10 business days

These are estimated delivery windows. Actual delivery may vary based on factors such as courier network availability, weather conditions, strikes, or unforeseen events.

We will always keep you informed through order tracking and email/SMS updates.

5. Shipping Charges

We strive to keep delivery costs low and transparent.

Our shipping charges are as follows:

• Free Shipping on all prepaid orders above ₹999.
• Standard Shipping Fee of ₹79 on orders below ₹999.
• Express Delivery (if available): Additional charges based on weight and location. You can choose this option at checkout.

You will always see the total shipping cost during checkout before making payment — no hidden fees, ever.

6. Packaging and Handling

We know tools are heavy, sharp, or delicate, and they must be delivered safely. Our packaging team ensures:

• Strong, durable outer boxes or bubble envelopes.
• Additional cushioning with bubble wrap, air pillows, or thermocol for fragile items.
• Taping and sealing to protect against dust and moisture.
• Proper labeling with handling instructions.

If you receive a damaged or tampered package, please refuse to accept it and immediately contact our customer support team. We will initiate a replacement or refund as quickly as possible.

7. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email/SMS with the courier name and tracking number.
• A tracking link that lets you view real-time updates of your package journey.

You can also:

• Log in to your Fixright supplies Website account.
• Go to “My Orders” section.
• Click “Track Order” to see your order’s current status.

If you face any issues with tracking updates, our support team is always ready to assist.

8. Multiple Shipments in One Order

If you order multiple items, they may be shipped from different warehouses. In such cases:

• You might receive items in separate packages on different days.
• You will receive individual tracking numbers for each shipment.
• There will be no extra shipping cost for split deliveries.

This ensures you get your products as soon as they are available, without waiting for the entire order to be ready.

9. Delivery Attempt & Re-Delivery

Our courier partners will attempt delivery up to 3 times at your provided address.

If the delivery fails after three attempts because of:

• No one being available to receive the package.
• Incorrect shipping address or contact number.

The package will be returned to our warehouse.

In such cases:

• We will contact you to arrange re-delivery (additional shipping charges may apply).
• If you do not respond within 7 days, your order may be canceled and refunded after deducting shipping charges.

So please ensure your contact details and address are accurate and that someone is available to receive the package during working hours.

10. International Shipping (Coming Soon)

Currently, we deliver only within India. However, we are working to expand our services globally.

Soon, our international customers will be able to order tools from Fixright supplies Website with secure international shipping and customs clearance support. We will update this page once the service is launched.

11. Delayed or Lost Deliveries

While we work with reliable courier partners, rare situations beyond our control may cause delays or lost parcels. Examples include:

• Weather disruptions, natural disasters, or transport strikes.
• Courier network issues.
• Incorrect address or unreachable contact number.

If your order is delayed or lost:

• Contact our support team with your order number.
• We will track the package with the courier and provide updates.
• If the package is confirmed lost, we will send a replacement or process a full refund as per your preference.

Your satisfaction is our top priority, and we will make sure you never face any loss due to delivery issues.

12. Change of Delivery Address

We understand that sometimes you may need to change your delivery address after placing an order.

• You can request an address change before your order is dispatched by contacting our customer service team.
• Once an order is shipped, the delivery address cannot be changed.
• If you miss this window, you can cancel the order (if eligible) and place a new one with the correct address.

We recommend always double-checking your address details before confirming your order.

13. Contacting Our Delivery Support Team

For any delivery-related queries or assistance, you can contact our support team through:

• Email: support@fixright supplieswebsite.com
• Phone: +91-XXXXXXXXXX
• Live Chat: Available on our website from 10:00 AM to 7:00 PM (Mon–Sat)

Please keep your order number handy when contacting us. This helps us resolve your queries faster.

14. Important Tips for a Smooth Delivery Experience

• Always provide a complete address with landmark for accurate delivery.
• Share a working contact number to ensure the courier can reach you.
• Track your order regularly using the link sent via SMS/email.
• Arrange for someone to be present to receive the package on the expected delivery date.
• If you are unavailable, inform our support team to reschedule delivery.

Following these simple tips helps us serve you better and ensures a hassle-free experience.

15. Our Promise

We at Fixright supplies Website truly value your trust. Buying tools online should be convenient, fast, and reliable — and that’s what we promise to deliver every single time.

Your satisfaction is the reason we exist, and we will always go the extra mile to make sure your order reaches you safely and on time.

Thank You for Choosing Fixright supplies Website

We appreciate your decision to shop with Fixright supplies Website. With thousands of happy customers and a growing community of tool enthusiasts, we are committed to providing not just products but also peace of mind.

If you have any questions about delivery, don’t hesitate to reach out. We’re always here to help.